The short version
You have 14 days from the day your order arrives to change your mind, for any reason at all. If something turns up damaged, misprinted or just wrong, we replace it and you don't pay a thing.
Your right to cancel (EU and Ireland)
Under EU consumer law you have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Our prints are catalogue designs rather than personalised items, so this right applies to everything we sell.
To cancel, email hello@shpot.ie with your order number before the 14 days are up. You then have a further 14 days to send the item back.
Return postage is at your own cost unless the item was faulty or we sent the wrong thing. Please send it back in its original packaging where you can — prints and frames travel badly otherwise, and we can only refund in full if the item comes back in resaleable condition.
Once we have the item back, we refund you within 14 days, to the payment method you used.
Damaged, faulty or wrong
This is on us, always. Email hello@shpot.ie within 30 days of delivery with your order number and a photo of the problem — including the packaging if it arrived damaged in transit. We'll send a replacement free of charge, or refund you in full if you'd rather. You won't need to post anything back.
Wrong address or an unclaimed parcel
If a parcel comes back to us because the address was incomplete or nobody claimed it, we'll get in touch. We can post it again once you cover the reshipping cost. If you'd rather not, we'll refund the item minus the original postage.
What we can't take back
Gift cards, and anything returned outside the 14-day window or damaged after delivery.
Getting in touch
Email hello@shpot.ie. We're a small shop and we read everything — if something's gone wrong, tell us and we'll sort it out.